Stuck in the GeM Jam: An Action Research on How Practical Training Outcomes Are Related to Training Intentions

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Author(s): Jia Ying Chia (Marken Time Critical Express Limited, Singapore), Shenn Ni Chow (The Inside Scoop Sdn Bhd, Malaysia), Fang Li (Guangxi Gui Xiang Yuan, China), Patricia Kar Wai Ng (Rhenus Logistics Asia Pacific, Singapore)and Christian Kahl (Beijing Jiaotong University, China)
Copyright: 2021
Pages: 17
Source title: Higher Education Challenges in South-East Asia
Source Author(s)/Editor(s): Christian Kahl (Beijing Jiaotong University, China)
DOI: 10.4018/978-1-7998-4489-1.ch006

Keywords: Education / Higher Education / Information Science Reference

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Abstract

In this chapter, the researchers present the results of the action research project. The GeM (Future General Manager) Program is a specifically-designed training program for outstanding students in the hospitality school to gain specific deep-grounded work experiences in several hotels in Klang Valley, Malaysia. This study used the action research approach to understand the quality of today's industrial training programs. Four final-year undergraduate students from the hospitality school reflected on their training experiences and provided feedback on how the GeM Program can be further developed to enhance the learning outcomes for future training participants. This chapter helps to understand how to develop, design, implement, and monitor a successfully structured training program for the future of the hospitality industry. With this, hotels can acquire the best student trainees who will further their career as employees with them.

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Stuck in the GeM Jam: An Action Research on How Practical Training Outcomes Are Related to Training Intentions

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