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Information Resources Management Association
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Systemic Approach to Quality Enhancement and Competitiveness in Higher Education

Systemic Approach to Quality Enhancement and Competitiveness in Higher Education
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Author(s): Teresa Dieguez (Polytechnic Institute of Cavado and Ave, Portugal & Oporto Polytechnic Institute, Portugal)
Copyright: 2020
Pages: 24
Source title: Quality Management Implementation in Higher Education: Practices, Models, and Case Studies
Source Author(s)/Editor(s): Michael Sony (Namibia University of Science and Technology, Namibia), Kochu Therisa Karingada (Dhempe College of Arts and Science, India) and Neeta Baporikar (Namibia University of Science and Technology, Namibia & University of Pune, India)
DOI: 10.4018/978-1-5225-9829-9.ch003


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This study, based on interaction university-industry (IUI), aims to enhance competitiveness in higher education. Some critical factors were considered, namely Human Capital, Absorptive Capacity, Quality of Research, and Differences of cultures. Through a Systems Dynamics approach, it is perceived that low education and training in IUI origins decreases technological competence and absorptive capacity. It also creates distance between the actors, inhibits risk propensity, and does not accelerate the technology transfer, the economic growth, and the competitiveness. After a literature review, followed by a qualitative research with 25 companies already cooperating with HEI, the results show that improving Human Capital and Absorptive Capacity, as well as reducing the Differences of cultures between university and industry, accelerate economic growth and increase competitiveness and internationalization. Quality of life is improved and a more developed, prosperous, and sustainable society is built.

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