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The Dynamics of Employee Relationships in a Digitalized Workplace: The Role of Media Richness on Workplace Culture
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Author(s): Tanusree Chakraborty (Rajalakshmi School of Business, India), Malabika Tripathi (Amity University, Kolkata, India)and Somrita Saha (Amity University, Kolkata, India)
Copyright: 2021
Pages: 31
Source title:
Critical Issues on Changing Dynamics in Employee Relations and Workforce Diversity
Source Author(s)/Editor(s): Radha Yadav (Dayananda Sagar University, India), Priyanka Panday (Doon Business School, India)and Naman Sharma (Indian Institute of Foreign Trade, India)
DOI: 10.4018/978-1-7998-3515-8.ch010
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Abstract
Employees of this day are not confined only to the physical space that they occupy during office hours. Today's workstations are connected environments ensuring instant access to other employees and anything that employees need for work which goes beyond any communication barriers and as a result is changing employee experiences to better engaged, innovative, and efficient ones. All these changes have given way to alterations in employee interrelation dynamics within the boundaries of technological environments. The chapter leads to an understanding of how today's work culture has changed, what the digitized workplace looks like, the where and how of task-technology fits, and the model of interpersonal relationships. The chapter also talks about the related implications of media richness theory at workplace with special reference to digitized work environment and virtual reality. Further, the chapter brings in the challenges of cyberloafing and phubbing as consequences of the digitized workplace and how those affect performance and employee relations.
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