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The Internalization of Attention at 28,000 Feet: Revisiting the K2 2008 Disaster
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Author(s): Elmar Kutsch (Cranfield University, UK), Markus Hällgren (Umeå School of Business and Economics, Sweden)and Neil Turner (Cranfield University, UK)
Copyright: 2016
Pages: 20
Source title:
Managing Project Risks for Competitive Advantage in Changing Business Environments
Source Author(s)/Editor(s): Constanta-Nicoleta Bodea (Bucharest University of Economic Studies, Centre for Industrial and Services Economics, Romania), Augustin Purnus (Technical University of Civil Engineering Bucharest, Romania), Martina Huemann (WU-Vienna University of Economics & Business, Austria)and Miklós Hajdu (Budapest University of Technology and Economics, Hungary)
DOI: 10.4018/978-1-5225-0335-4.ch010
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Abstract
In this chapter we argue that the ‘process' approach to developing reliable organizational performance, although powerful, is insufficient for increasingly complex environments. We offer the alternative perspective of ‘mindfulness-based' reliability, and use the K2 mountaineering tragedy of 2008 as a case in which this can be explored. This was the worst mountaineering disaster in history, in which 11 climbers lost their lives. Through extensive analysis and detailed interviews with survivors, we identify the underlying reasons and behaviors that can create ‘mindlessness'. Although this is an extreme example, we then explain how the issues can be valuable for managers in less extreme environments and synthesize a model of the organizational behaviors and cultural attributes that may be developed to support organizational mindfulness.
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