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Towards a Citizen-Centric E-Government Service Index Model: Developments and Impediments within the Egyptian Context
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Author(s): Mohamed R. Zakaria (Al Ghurair University, UAE), Tarek R. Gebba (Al Ghurair University, UAE)and Mohamed Gamal Aboelmaged (Ain Shams University, Egypt)
Copyright: 2015
Pages: 22
Source title:
Handbook of Research on Democratic Strategies and Citizen-Centered E-Government Services
Source Author(s)/Editor(s): Ćemal Dolićanin (State University of Novi Pazar, Serbia), Ejub Kajan (State University of Novi Pazar, Serbia), Dragan Randjelović (Academy for Criminalistic and Police Studies, Serbia)and Boban Stojanović (University of Niš, Serbia)
DOI: 10.4018/978-1-4666-7266-6.ch019
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Abstract
The purpose of this chapter is three-fold. First, it proposes a novel E-Government Service Index (ESI) that is a citizen-centric maturity model. Second, the model uses Egypt's E-Government services as an experimental arena to spot the maturity of the provided services and highlights e-government development in Egypt. Finally, the chapter explores the impediments of citizen-centric e-government implementation within the Egyptian context and recommends specific interventions within the frame of the proposed model.
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