Understanding Internet Banking Adoption and Use Behavior: A Hong Kong Perspective

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Author(s): Siu-cheung Chan (Lingnan University, China)and Ming-te Lu (Lingnan University, China)
Copyright: 2006
Pages: 23
Source title: Advanced Topics in Global Information Management, Volume 5
Source Author(s)/Editor(s): M. Gordon Hunter (University of Lethbridge, Canada)and Felix B. Tan (Auckland University of Technology, New Zealand)
DOI: 10.4018/978-1-59140-923-6.ch014

Keywords: Computer Science & IT / Global Information Technology / Information Science Reference

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Abstract

This study investigates adoption/use behavior within the context of Hong Kong Internet Banking services. A research framework based on the extended Technology Acceptance Model (TAM2) and Social Cognitive Theory is developed to identify factors that would influence the adoption and continue use of Internet Banking. Structural Equation Modeling (SEM) is employed to examine the entire pattern of inter-correlations among the eight proposed constructs, and to test related propositions empirically. A survey involving a total of 499 university students is conducted and confirmatory factor analysis used to determine the measurement efficacies. The results reveal that both subjective norm and computer self-efficacy indirectly play significant roles in influencing the intention to adopt Internet Banking. Perceived ease of use has a significant indirect effect on intention to adopt/use through perceived usefulness, while its direct effect on intention to adopt is not significant.

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Understanding Internet Banking Adoption and Use Behavior: A Hong Kong Perspective

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