IRMA-International.org: Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Understanding the National Student Satisfaction Survey in Light of Intellectual Capital Framework: The Case of Study Barometer Norway

Understanding the National Student Satisfaction Survey in Light of Intellectual Capital Framework: The Case of Study Barometer Norway
View Sample PDF
Author(s): Victoria Konovalenko Slettli (Inland Norway University of Applied Sciences, Norway) and Elena Panteleeva (Norwegian University of Science and Technology, Norway)
Copyright: 2022
Pages: 18
Source title: Global Perspectives on Quality Assurance and Accreditation in Higher Education Institutions
Source Author(s)/Editor(s): Hesham Magd (Modern College of Business and Science, Oman) and Siraj Kariyilaparambu Kunjumuhammed (Modern College of Business and Science, Oman)
DOI: 10.4018/978-1-7998-8085-1.ch017

Purchase


Abstract

The study aims to examine whether an online national student survey can contribute to the understanding of intellectual capital in higher education institutions. The study adopts a performance management and measurement perspective towards NSS and applies the lens of intellectual capital measurement theory which distinguishes between human, relational, and structural capitals. By adopting a conceptual and explorative research approach, the study is based on an intensive analysis of document sources related to the Norwegian online national student survey – Study Barometer. The results suggest that the Norwegian national student survey reflects certain categories of the intellectual capital framework – including those categories that are of interest to university stakeholders. However, the scope of the intellectual capital categories in the survey is limited to a few certain items. The study concludes that national online student survey can be used as a performance measurement tool and assist our understanding of the IC in HEIs – even though to a limited degree.

Related Content

Asma Ayari. © 2023. 25 pages.
Mohammed Al-Mannaei, Gardenia Jassim AlSaffar, Ebtihaj Ahmed Al A'ali. © 2023. 15 pages.
Ebtihaj Al A'ali, Ralla Mohammed Alazali, Mohammed Al-Mannaei. © 2023. 19 pages.
Emilio Domínguez-Escrig, Francisco Fermín Mallén Broch. © 2023. 17 pages.
Nada Megahed. © 2023. 17 pages.
Hyung-Woo Lee. © 2023. 13 pages.
Fleming Sampson. © 2023. 12 pages.
Body Bottom