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Understanding the National Student Satisfaction Survey in Light of Intellectual Capital Framework: The Case of Study Barometer Norway

Understanding the National Student Satisfaction Survey in Light of Intellectual Capital Framework: The Case of Study Barometer Norway
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Author(s): Victoria Konovalenko Slettli (Inland Norway University of Applied Sciences, Norway)and Elena Panteleeva (Norwegian University of Science and Technology, Norway)
Copyright: 2022
Pages: 18
Source title: Global Perspectives on Quality Assurance and Accreditation in Higher Education Institutions
Source Author(s)/Editor(s): Hesham Magd (Modern College of Business and Science, Oman)and Siraj Kariyilaparambu Kunjumuhammed (Modern College of Business and Science, Oman)
DOI: 10.4018/978-1-7998-8085-1.ch017

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Abstract

The study aims to examine whether an online national student survey can contribute to the understanding of intellectual capital in higher education institutions. The study adopts a performance management and measurement perspective towards NSS and applies the lens of intellectual capital measurement theory which distinguishes between human, relational, and structural capitals. By adopting a conceptual and explorative research approach, the study is based on an intensive analysis of document sources related to the Norwegian online national student survey – Study Barometer. The results suggest that the Norwegian national student survey reflects certain categories of the intellectual capital framework – including those categories that are of interest to university stakeholders. However, the scope of the intellectual capital categories in the survey is limited to a few certain items. The study concludes that national online student survey can be used as a performance measurement tool and assist our understanding of the IC in HEIs – even though to a limited degree.

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