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Unexpected Outcomes of Lean E-Collaboration
Abstract
Over the years, many theories have been used to understand e-communication and e-collaboration behavior (Kock, 2004; Markus, 2005). Arguably, the most widely used among those theories has been media richness theory (Daft & Lengel, 1986) even though there has been mounting evidence that its predictions do not hold in a number of situations (Markus, 1994).
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