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Using Bad News to Make Good Decisions
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Author(s): Margaret Johnson (Texas Tech University, USA), Larry Hovey (Texas Tech University, USA)and Pam Tipton (Texas Tech University, USA)
Copyright: 2012
Pages: 17
Source title:
Cases on Institutional Research Systems
Source Author(s)/Editor(s): Hansel Burley (Texas Tech University, USA)
DOI: 10.4018/978-1-60960-857-6.ch025
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Abstract
Along the way, a number of personnel, organizational, and technical problems were encountered, and many were resolved. What did became clear is that using data to inform decision making is an evolving process that can provide a solid basis for continuous program improvements.
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