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Virtual Collaboration Tools for Project Managers: A Study of Human and Technological Factors
Abstract
This chapter examines virtual collaboration tools from the perspective of project managers of EU-funded projects. The chapter overviews virtual collaboration tool types, users types, and their motivation to use the chosen tool alongside the human factors. The authors have observed 40 EU project managers, who have managed 244 EU projects. Despite of the abundance of modern, web-based, and mobile tools, project managers are still not familiar with the advantages of cloud-based document systems and communication tools. Factors such as un-friendliness, security concerns, and lack of IT skills prevent more wide usage of virtual collaboration tools. Live meetings are still perceived as the most efficient channel for distributing and receiving project tasks, but they are closely followed by virtual meetings using the communication software. The authors propose a standardized process of including virtual collaboration tools to distributed project teams. Their experiences show that strong leadership and defined process increase the usage of IT tools and consequently the success of EU-funded projects.
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