Voice Technologies in the Public Sector for E-Government Services

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Author(s): M. J. Headd (University of Delaware, USA)
Copyright: 2007
Pages: 6
Source title: Encyclopedia of Digital Government
Source Author(s)/Editor(s): Ari-Veikko Anttiroiko (University of Tampere, Finland)and Matti Malkia (The Police College of Finland, Finland)
DOI: 10.4018/978-1-59140-789-8.ch249

Keywords: Electronic Government / Government & Law / Information Science Reference

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Abstract

Spurred by the development of new Extensible Markup Language (XML)-based telephony markup languages and the adoption of requirements for universal access to government Internet content (CITA, 2005), more and more governments are making use of a new family of open-standard development languages to make their visual Web applications accessible by telephones and cell phones. This article will explore the development of the factors driving this trend, and explore possible future trends as these new technologies mature.

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Voice Technologies in the Public Sector for E-Government Services

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