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What Attracts Workers to an Industry?: The Impact of Following a Calling in Hospitality
Abstract
This chapter reviews the dimensions of attraction that factor into workers making choices regarding pursuit of a career within a discipline of preference. Through the process of both professional experiences and extensive research conducted to prepare this publication, the author shares learned insight—balanced with a meta-analysis of recent literature—on what attracts individuals to the hospitality sector, profiles the characteristics of a 21st century hotel workforce, and explores the dimensions associated with front-line hospitality empowerment. The narrative concludes with an overview of the ensuing chapters within this publication and how each focus on a different impact of discovery around the idea nucleus of understanding the challenges, needs, and motivational opportunities for front-line hotel employees.
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