Wiki Technology and Emergency Response: An Action Research Study

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Author(s): Murali Raman (Monash University, Sunway Campus, Malaysia), Terry Ryan (Claremont Graduate University, USA), Murray E. Jennex (San Diego State University, USA)and Lorne Olfman (Claremont Graduate University, USA)
Copyright: 2012
Pages: 21
Source title: Managing Crises and Disasters with Emerging Technologies: Advancements
Source Author(s)/Editor(s): Murray Jennex (San Diego State University, USA)
DOI: 10.4018/978-1-4666-0167-3.ch005

Keywords: Business Science Reference / Crisis Response and Management / Emergency & Disaster Management / Government & Law

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Abstract

This paper is about the design and implementation of a wiki-based knowledge management system for improving emergency response. Most organizations face difficult challenges in managing knowledge for emergency response, but it is crucial for response effectiveness that such challenges be overcome. Organizational members must share the knowledge needed to plan for emergencies. They also must be able during an emergency to access relevant plans and communicate about their responses to it. This study, which employed action research methods, suggests that wiki technology can be used to manage knowledge for emergency response. It also suggests that effective use of a knowledge management system for emergency response requires thorough training, a knowledge-sharing culture, and a good fit between emergency-response tasks and system capabilities.

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