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Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Achieving Business Benefits from a Global ERP Implementation

Achieving Business Benefits from a Global ERP Implementation
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Author(s): Lorraine Staehr (La Trobe University, Australia)
Copyright: 2007
Pages: 5
Source title: Managing Worldwide Operations and Communications with Information Technology
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59904-929-8.ch103
ISBN13: 9781599049298
EISBN13: 9781466665378


This paper provides an understanding of the implementation, use and business benefits achieved from a global ERP system by an Australian manufacturing organisation. Using an interpretive case study approach ERP implementation and use were examined retrospectively as processes within context over time. The business benefits achieved were assessed using Shang & Seddon’s (2000) ERP business benefits framework. The business benefits achieved are explained in terms of the ERP implementation success factor literature, and themes relating to the use of the ERP system that were identified from the empirical findings.

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