Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Adoption of Internet Banking in Hong Kong Using Stakeholder Analysis

Adoption of Internet Banking in Hong Kong Using Stakeholder Analysis
View Free PDF
Author(s): Chun Kit Lok (The Hong Kong Institute of Education, Hong Kong)
Copyright: 2007
Pages: 4
Source title: Managing Worldwide Operations and Communications with Information Technology
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59904-929-8.ch113
ISBN13: 9781599049298
EISBN13: 9781466665378


The Internet is revolutionizing the banking industry by providing an innovative services channel (Dewan, Freimer, & Seidmann, 2000; Seitz & Stickel, 1988). With the impact of the Internet on the industry, Internet banking has emerged and is defined as a service that allows customers to perform a variety of banking transactions on the Internet via a bank’s web site (Tan & Teo, 2000). Previous research studies have generally agreed that Internet banking offers advantages for both customers and banks (Birch & Young, 1997; Dannenberg & Kellner, 1998). Internet banking is an information technology tool that completely re-defines the way banks interact with their customers. Yet, it has not been as thoroughly investigated and researched in the IS literature as one would have expected. There are a rather limited number of research studies on the issue (Aladwani, 2001; Liao & Cheung, 2002; Mols, 2000; S. Liao & Y.P. Shao, 1999; Tan & Teo, 2000).

Body Bottom