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Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Barriers to Knowledge Management in a Multinational Telecommunications Company

Barriers to Knowledge Management in a Multinational Telecommunications Company
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Author(s): W. Andrew Taylor (University of Bradford, UK) and M. A. Schellenberg (University of Bradford, UK)
Copyright: 2004
Pages: 4
Source title: Innovations Through Information Technology
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59140-261-9.ch142
ISBN13: 9781616921255
EISBN13: 9781466665347

Abstract

While organizations continue to grapple with the implementation of knowledge management there is still a need for empirical research into the practical difficulties they encounter. In this paper we investigate the challenges faced by one multinational telecommunications company in a post-merger environment. We develop an instrument to evaluate the knowledge sharing culture and information infrastructure, and using qualitative and quantitative data from a survey of five European sites, we illustrate how managers can measure gaps between perceptions of current practice and their importance, and decide whether to direct resources toward changing attitudes, practices or knowledge management infrastructure.

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