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Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Business Process Improvement and Organizational Theory: The Missing Link

Business Process Improvement and Organizational Theory: The Missing Link
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Author(s): Feras Abou Moghdeb (The University of Queensland, Australia), Marta Indulska (The University of Queensland, Australia)and Peter Green (The University of Queensland, Australia)
Copyright: 2007
Pages: 4
Source title: Managing Worldwide Operations and Communications with Information Technology
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59904-929-8.ch059
ISBN13: 9781599049298
EISBN13: 9781466665378


The lack of a holistic methodology for Business Process Management has resulted in much confusion for organisations wishing to deploy Business Process Improvement projects. We argue that in order to provide some guidance for process improvement projects in particular, we can turn to existing organisational theories. Accordingly, we propose the use of organisational theories as an aid to identify critical elements in Business Process Improvement (BPI). Agency, resource-based view of the firm theory, and stakeholder theories are used for this purpose. An a-priori model is presented and shows top management involvement, process managers, staff and technical BPI capabilities, and alignment of key stakeholders’ requirements as factors affecting achieved levels of BPI.

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