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Business Process Optimization Using Simulation
Abstract
Along with the business environment and emerging technologies, business processes are continuously changed and improved. In addition to these external factors, internal factors also very often trigger changes for more efficient ways of using resources and delivering services. In this paper we study a Pharmacy that recently went through a major IT initiative. With the acquisition of the new software, the Pharmacy had more flexibility to rearrange its flow of activities. We used several “what if” scenarios and applied a simulation tool to study the impact of each scenario on the performance of the pharmacy and search for a maximum optimization given the resources available. An issue that we investigated was that a simulation tool would be of less use if it is not preceded by a profound conceptual modeling, while modeling alone is not sufficient to get deep insight into the dynamic behavior of the processes.
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