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Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Business Process Optimization Using Simulation

Business Process Optimization Using Simulation
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Author(s): Joseph Barjis (Georgia Southern University, USA)and Matt Hall (Georgia Southern University, USA)
Copyright: 2007
Pages: 4
Source title: Managing Worldwide Operations and Communications with Information Technology
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59904-929-8.ch255
ISBN13: 9781599049298
EISBN13: 9781466665378


Along with the business environment and emerging technologies, business processes are continuously changed and improved. In addition to these external factors, internal factors also very often trigger changes for more efficient ways of using resources and delivering services. In this paper we study a Pharmacy that recently went through a major IT initiative. With the acquisition of the new software, the Pharmacy had more flexibility to rearrange its flow of activities. We used several “what if” scenarios and applied a simulation tool to study the impact of each scenario on the performance of the pharmacy and search for a maximum optimization given the resources available. An issue that we investigated was that a simulation tool would be of less use if it is not preceded by a profound conceptual modeling, while modeling alone is not sufficient to get deep insight into the dynamic behavior of the processes.

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