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Buttons, Sliders and Dials: Implementing Metrics in DSS

Buttons, Sliders and Dials: Implementing Metrics in DSS
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Author(s): William K. Holstein (The College of William and Mary, USA) and Jakov Crnkovic (State University of New York, USA)
Copyright: 2003
Pages: 4
Source title: Information Technology & Organizations: Trends, Issues, Challenges & Solutions
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59140-066-0.ch310
ISBN13: 9781616921248
EISBN13: 9781466665330

Abstract

This paper follows our paper last year, which dealt with metrics and measurement in Decision Support Systems (DSS). This year we turn our attention to implementation details–how metrics can be implemented in DSS, with particular attention to the features that managers want and need, and what, in our view, are the ‘indications for the future’ in DSS user interfaces. As our title suggests, the implementation of metrics and measurements in a Decision Support System relies heavily on display and data manipulation techniques and the functions and features available in the system. Many authors have stated that data is THE issue in DSS, and we do not disagree– without good data there is no basis for good decision support. But we go a step further, to state that the CONVERSION of data into meaningful information that can serve as the basis for action is the REAL issue in DSS. This statement brings us squarely to the questions of how data is portrayed, what models are used to organize, parse, and interpret data, and the analytical methods that will be used by the decision maker.

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