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Challenges in Building and Maturing of a Telecommunications Business Intelligence Solution in a developing Country

Challenges in Building and Maturing of a Telecommunications Business Intelligence Solution in a developing Country
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Author(s): D. P. du Plessis (University of the Free State, South Africa) and T. McDonald (University of the Free State, South Africa)
Copyright: 2007
Pages: 6
Source title: Managing Worldwide Operations and Communications with Information Technology
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59904-929-8.ch090
ISBN13: 9781599049298
EISBN13: 9781466665378

Abstract

South Africa as a developing country has since 1994 gone through a process of privatisation of some of the state departments. The Department of Post and Telecommunications was one of those departments. During this transition period, data warehousing and business intelligence has played a critical role in measuring the performance of the new telecommunications company against targets set by government. This new telecommunications company had to meet the targets set while also preparing for competition. This paper will describe the challenges that were faced during the privatisation. It will also describe a new business intelligence literacy and cultural maturity model and a new data warehouse lifecycle model that evolved from the struggle to overcome the challenges that existed.

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