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E-Commerce Practices in the Public Administration: A Spanish Case

E-Commerce Practices in the Public Administration: A Spanish Case
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Author(s): Carmen de Pablos Heredero (Rey Juan Carlos University, Spain) and Eva Pelechano Barahona (Rey Juan Carlos University, Spain)
Copyright: 2007
Pages: 4
Source title: Managing Worldwide Operations and Communications with Information Technology
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59904-929-8.ch251
ISBN13: 9781599049298
EISBN13: 9781466665378

Abstract

The Spanish National Tax Agency (SNTA) has been a good initial example for web applications in Spain. This paper tries to describe how the Spanish National Tax Agency (SNTA) is using web technologies to improve transactions with all citizens and collaborators. Through Internet, citizens and firms can develop lots of their main operations with the SNTA by benefiting themselves of better time responses and comfort.

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