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Communication Mode and Satisfaction with Mentoring

Communication Mode and Satisfaction with Mentoring
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Author(s): Rosemarie Reynolds (Embry-Riddle University, USA), Michael Williams (Embry-Riddle University, USA), Dawna Rhoades (Embry-Riddle University, USA) and Shirley Fedorovich (Embry-Riddle University, USA)
Copyright: 2007
Pages: 2
Source title: Managing Worldwide Operations and Communications with Information Technology
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59904-929-8.ch274
ISBN13: 9781599049298
EISBN13: 9781466665378

Abstract

This paper presents the results of one of a series of experiments done on mentoring and communication mode. In this study, the focus was on protégé satisfaction with the developmental interaction, and four communication modes were investigated: face-to-face (FTF), video-teleconferencing (VTC), telephone, and electronic chat. Between-subjects ANOVA was used to test for differences among mean satisfaction scores among protégés in the four different conditions. No significant main effect was found for communication mode on satisfaction, F (3, 68) = .64, p = .59. Trainees in all communications conditions found the developmental interactions to be satisfying.

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