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A Contigency Theory of Virtual Work Effectiveness: Task, Technology and Communication Fit
Abstract
We are witnessing rapid growth of inter and intra-organizational virtual processes in many different forms, which include telecommuting, mobile work, e-businesses, and virtual corporation. Despite the prevalence of virtual processes and their importance in creating a business value, our understanding on their effective design is limited. Among many variables, task characteristics, communication quality, and IT support have been frequently mentioned as key components for successfully running a virtual process. The paper theoretically discusses implications of these variables on the effectiveness of virtual work from the fit theory perspective. The main emphasis of this paper is to discuss the role of alignment (or fit) among task characteristics, communication quality, and IT support variables on the effectiveness of distributed virtual work settings.
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