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Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Corporate Memories: Tombs or Wellsprings of Knowledge

Corporate Memories: Tombs or Wellsprings of Knowledge
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Author(s): Meliha Handzic (The University of New South Wales, Australia) and Glenn Bewsell (The University of New South Wales, Australia)
Copyright: 2003
Pages: 3
Source title: Information Technology & Organizations: Trends, Issues, Challenges & Solutions
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59140-066-0.ch046
ISBN13: 9781616921248
EISBN13: 9781466665330

Abstract

This paper explores the nature of corporate memories in enhancing individual working knowledge and performance in a decision making context. Our findings from a series of studies indicate that people tended to use effectively up to two thirds of the encoded knowledge, missing at least one third of its maximum potential. Our findings also indicate that the effectiveness of knowledge repositories was highly contingent upon quantity, quality and diversity of their knowledge content. In particular, our study suggests that individuals can potentially benefit from additional knowledge management initiatives such as analytical and procedural knowledge, learning histories, guidance or interactive social environments. Future research may look at the impact of these initiatives independently, or at the possibility of a synergy effect when combined and integrated.

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