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Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Critical Success Factors of ERP Implementations

Critical Success Factors of ERP Implementations
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Author(s): M. Gordon Hunter (The University of Lethbridge, Canada) and Susan K. Lippert (Drexel University, USA)
Copyright: 2007
Pages: 2
Source title: Managing Worldwide Operations and Communications with Information Technology
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59904-929-8.ch301
ISBN13: 9781599049298
EISBN13: 9781466665378

Abstract

This investigation will identify and examine critical success factors (CSF) that impact each stage of the implementation process related to the deployment of Enterprise Resource Planning (ERP) systems in diverse North American settings. Using business organizations in various locations throughout North America, the critical success factors associated with ERP implementation will be: (1) identified; (2) ranked for relative importance; (3) designated as relevant within a specific implementation stage; (4) examined for differences in setting; and, (5) classified as best practices in implementation by stage. The outcomes of this research will include the: (1) development of a taxonomy of critical success factors delineated by the specific stage of implementation where each CSF is most important; (2) creation of a framework that identifies country differences in critical success factor preference; (3) establishment of a comprehensive organizational guide that provides prescriptions for effective systems deployment; (4) dissemination of the research findings through academic publications; and, (5) integration of identified critical success factors within university curricula.

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