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Developing an Email Interception and Interpretation Information System to Reduce Employee Interruptions

Developing an Email Interception and Interpretation Information System to Reduce Employee Interruptions
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Author(s): Thomas W. Jackson (Loughborough University, UK) and Stephen Smith (Loughborough University, UK)
Copyright: 2006
Pages: 4
Source title: Emerging Trends and Challenges in Information Technology Management
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59904-019-6.ch164
ISBN13: 9781616921286
EISBN13: 9781466665361

Abstract

Currently the majority of employee email interaction is inefficient as many employees are interrupted by email as frequently as every five minutes (Jackson et al 2003a). A detailed assessment of email interaction has been carried out over the last five years and a system has been developed that will attempt to increase the efficiency of an employee’s interaction with an email system through changing the way employees are interrupted. This paper details the research components of the email system and the results of a very small preliminary study.

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