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Developing an Email Interception and Interpretation Information System to Reduce Employee Interruptions
Abstract
Currently the majority of employee email interaction is inefficient as many employees are interrupted by email as frequently as every five minutes (Jackson et al 2003a). A detailed assessment of email interaction has been carried out over the last five years and a system has been developed that will attempt to increase the efficiency of an employee’s interaction with an email system through changing the way employees are interrupted. This paper details the research components of the email system and the results of a very small preliminary study.
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