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Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Don’t Show Me the Price Tag: A Case Study of IT Chargeback in a Government Agency

Don’t Show Me the Price Tag: A Case Study of IT Chargeback in a Government Agency
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Author(s): Dana Edberg (University of Nevada Reno, USA)and William Kuechler (University of Nevada Reno, USA)
Copyright: 2003
Pages: 4
Source title: Information Technology & Organizations: Trends, Issues, Challenges & Solutions
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59140-066-0.ch031
ISBN13: 9781616921248
EISBN13: 9781466665330


Information technology (IT) managers of government agencies struggle to provide effective service for their users while at the same time minimizing costs and coping with a salary structure for their employees that is frequently less generous than their industry counterparts. While a standard industry criticism is that government agencies don’t have to handle the strenous pace of change inspired by for-profit competition, management priorities in governmental operations can change with each election cycle, resulting in fluctuations in project emphases that are rare in industry. A government IT manager must be able to deliver much with few resources, inadequate and frequently poorly-prepared staff, and in an environment of dynamic management priorities. While this situation is much like what their counterparts deal with in industry, government IT managers are also constrained by arcane budgeting and accounting control mechanisms which are often a result of both federal and state legislation.

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