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The Effect of Information Quality on Surgery Process Variation

The Effect of Information Quality on Surgery Process Variation
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Author(s): Latif Al-Hakim (University of Southern Queensland, Australia)
Copyright: 2007
Pages: 4
Source title: Managing Worldwide Operations and Communications with Information Technology
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59904-929-8.ch401
ISBN13: 9781599049298
EISBN13: 9781466665378


This paper discusses the relationship between quality of care and information quality (IQ). The focus of the paper is on surgery process variation. The paper aims to identify the IQ dimensions that considerably affect surgery process variation. The research uses a case study approach and employs gap analysis and Delphi technique. Results indicate that accuracy, accessibility, completeness and timeliness are the most critical IQ dimensions that are affecting process variation.

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