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Establishing Trust in a Business-to-Business Collaboration: Results from an International Simulation

Establishing Trust in a Business-to-Business Collaboration: Results from an International Simulation
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Author(s): Yvonne Lederer-Antonucci (Widener University, USA), Penelope Sue Greenberg (Widener University, USA), Michael zur Muehlen (Stevens Institute of Technology, USA) and Ralph H. Greenberg (Temple University, USA)
Copyright: 2003
Pages: 3
Source title: Information Technology & Organizations: Trends, Issues, Challenges & Solutions
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59140-066-0.ch254
ISBN13: 9781616921248
EISBN13: 9781466665330

Abstract

Businesses in the 21st century have extended to a process oriented, e-business world that is increasing in business-to-business, web-centric interactions. The geographical dispersion of participants in this new process oriented e-business world introduces challenges of building a degree of trust needed for effective collaboration. Yet, examining the correlation of various trust manifestations to the success of business-to-business collaboration remains a challenge. This paper examines trust as a factor in successful business-to-business process implementations. Based on an international collaboration between two universities that address issues of new e-centric business practices, results in the form of students’ perceptions of trust manifestations are presented.

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