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The Evaluation of ERP Systems Using Data Envelopment Analysis

The Evaluation of ERP Systems Using Data Envelopment Analysis
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Author(s): Edward W.N. Bernroider (Vienna University of Economics and Business Administration, Austria) and Volker Stix (Vienna University of Economics and Business Administration, Austria)
Copyright: 2003
Pages: 4
Source title: Information Technology & Organizations: Trends, Issues, Challenges & Solutions
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59140-066-0.ch073
ISBN13: 9781616921248
EISBN13: 9781466665330

Abstract

This paper discusses the use of data envelopment analysis (DEA) as a decision tool for enterprise resource planning (ERP) systems. DEA provides a number of opportunities, which seem to justify its use in this field. This includes the requirement of minimal a priori assumptions, objectifying characteristics of subjective measurements and diplomatic group decision. Both the ERP system and its requirements as well as the DEA model are introduced and a model for group decision as often required for ERP solutions is developed.

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