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Exploring Knowledge Management Success

Exploring Knowledge Management Success
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Author(s): Murray E. Jennex (San Diego State University, USA), Stefan Smolnik (European Business School, UK) and David T. Croasdell (University of Nevada, USA)
Copyright: 2007
Pages: 4
Source title: Managing Worldwide Operations and Communications with Information Technology
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59904-929-8.ch088
ISBN13: 9781599049298
EISBN13: 9781466665378

Abstract

Discussions at previous HICSS conferences have shown that there is no general agreement on definitions of Knowledge Management (KM) and Knowledge Management Systems (KMS) success. A deep understanding of these concepts would help to design and implement efficient KM initiatives and systems. We present an exploratory research study to begin and facilitate a debate that will hopefully lead to a consensus definition of KM and KMS success. We chose an expert panel approach followed by an exploratory survey to approach the KM and KMS success definition. The research shows only a few points of consensus. However, we present some areas of agreement as well as of disagreement, which are a good starting point for further discussions on KM and KMS success.

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