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Facilitating Successful Business Process Management Projects: Pitfalls and Success Factors

Facilitating Successful Business Process Management Projects: Pitfalls and Success Factors
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Author(s): Yvonne Lederer-Antonucci (Widener University, USA) and Vijay Khatnani (Managing Director, -ation, LLC, USA)
Copyright: 2006
Pages: 4
Source title: Emerging Trends and Challenges in Information Technology Management
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59904-019-6.ch224
ISBN13: 9781616921286
EISBN13: 9781466665361

Abstract

Recent growth of process-centric organizations has drawn attention to the need for business process facilitators to help organizational process endeavors. While the role of the facilitator for various types of projects is not new, the question remains whether the facilitation role is different during business process projects. This paper examines the role of facilitators during business process implementation and identifies the facilitator characteristics which lead to success and also examines pitfalls based on several experiences. A differentiation is made between several cases who employed process facilitators during their business process project and those who did not.

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