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A Framework for Knowledge Management Adoption in a Steel Company
Abstract
Knowledge management is emerging as a key management tool for the new century. To achieve a sustained competitive advantage, management needs to understand, implement and support a new competence throughout the organization: the ability to manage knowledge effectively. Knowledge management is the process of making creative, effective and efficient use of all the knowledge and information available to an organization for the benefit of its customers, staff, and thus the company. Knowledge is therefore an intellectual asset, which in the new global economy will become more important than the traditional capital assets. This paper aims to investigate the value of intellectual capital at EZDK (Steel Products Sales & Marketing Arm of Ezz-Dekheila Alliance - the largest steel products marketing and sales company in the Middle East, located in Egypt). It will help develop a clear understanding of knowledge and culture within EZDK. The research will also highlight the procedures necessary to establish a framework for knowledge management within the company. Finally, The research will try to depict the techniques to be used in order to generate, capture, distribute and measure knowledge in the company.
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