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Gathering User Needs: A Case Study on the Process Used to Gather User Needs for the Adaptive Management Area’s Forestry Portal

Gathering User Needs: A Case Study on the Process Used to Gather User Needs for the Adaptive Management Area’s Forestry Portal
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Author(s): Balbinder Banga (Oregon Health and Sciences University (OHSU), USA), Lois Delcambre (Oregon Health and Sciences University (OHSU), USA), Eric Landis (Oregon Health and Sciences University (OHSU), USA), Fred Phillips (Oregon Health and Sciences University (OHSU), USA) and Tim Tolle (Oregon Health and Sciences University (OHSU), USA)
Copyright: 2003
Pages: 4
Source title: Information Technology & Organizations: Trends, Issues, Challenges & Solutions
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59140-066-0.ch350
ISBN13: 9781616921248
EISBN13: 9781466665330

Abstract

This paper will introduce the reader to the processes a cross-functional team of individuals from management, forestry, and computer science backgrounds employed to gather User Needs for a forestry Portal. Gathering User Needs prior to development is critical for the practical success of a technology project. However, more often than not, User Need surveys are forgotten and overlooked in the fast paced world of technology development. This paper will introduce the reader to some general research that has been done on the value of User Needs studies, provide some background on the Adaptive Management Area’s Portal Project and then discuss in-depth the methodology and the results of the User Needs study conducted for the AMA Portal project. We will conclude the paper by presenting our findings, discussing the lessons learned and future steps in the project.

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