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Improving Access to E-Government Processes
Abstract
Much effort is spent in governmental institutions to provide citizens with access to government processes. However, still there are a lot of steps in theses processes that rely on the exchange of printed paper. This is a problem for all people who have difficulties to read, among them humans with visual impairments, elderly people or immigrants. In this paper we present the FABEGG-System which allows to transform either electronic or paper based documents, particularly forms into a representation that can be read by a computer and after that it provides the possibility to guide the citizen through a document or form. Thus, FABEGG improves acces-sibility for many E-Government processes.
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