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Intentional Communication Breakdowns in Virtual Communities of Interest: A Hindrance to End-User Knowledge Management

Intentional Communication Breakdowns in Virtual Communities of Interest: A Hindrance to End-User Knowledge Management
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Author(s): Christian Wagner (City University of Hong Kong, Hong Kong), Fion Lee (City University of Hong Kong, Hong Kong), Rachael Ip (City University of Hong Kong, Hong Kong) and Karen Cheung (City University of Hong Kong, Hong Kong)
Copyright: 2003
Pages: 4
Source title: Information Technology & Organizations: Trends, Issues, Challenges & Solutions
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59140-066-0.ch173
ISBN13: 9781616921248
EISBN13: 9781466665330

Abstract

Virtual communities of interest offer their participants the opportunity to exchange knowledge and information as well as to engage in social exchange. Yet not all these exchanges are helpful to the community. In fact, some are intentionally manipulated by their originators to result in a communication breakdown. This study explores the existence of such communication breakdowns, their underlying pattern, and their effect on knowledge and information sharing, using transactional analysis.

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