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Issues Affecting the Adoption and Continual usage of Internet Banking services in semi-Rural Areas of south Africa

Issues Affecting the Adoption and Continual usage of Internet Banking services in semi-Rural Areas of south Africa
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Author(s): Nehemiah Mavetera (North West University, South Africa) and Maureen Kesimolotse (North West University, South Africa)
Copyright: 2007
Pages: 6
Source title: Managing Worldwide Operations and Communications with Information Technology
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59904-929-8.ch407
ISBN13: 9781599049298
EISBN13: 9781466665378

Abstract

In modern society, Information communication technology (ICT) diffusion is very rapid. However, ICT infusion is very slow. Several issues contribute to ICT infusion. They range from social, economic, demographic and political reasons. Internet banking is one such ICT contribution that is facing limited acceptance in some parts of South African society. This research looks at issues affecting the adoption and continual usage of Internet banking in a South African semi urban area, Mafikeng region. Although Internet banking has been receiving a lot of interest worldwide, very little methodical study has been done to determine reasons why many people in semi urban areas like Mafikeng do not adopt and make use of Internet banking services. Technology Acceptance Model (TAM) was used to guide the enquiry process into factors affecting Internet banking infusion. Internet Security was found to be a major factor contributing to Internet banking adoption and continual usage in Mafikeng.

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