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Issues and Trends in IT Capital Planning and Investment Management for the Public Sector
Abstract
Governmental agency Chief Information Officers are in a constant struggle faced with the need to provide great information technology (IT) support to a diverse customer base, while operating with few human resources and decreasing funding levels. As IT has moved from being a key component of back office support systems to being a key component of front office mission critical systems, CIOs are finding that they are under greater pressure from their agency colleagues to deliver the IT component of a “business solution” that performs as advertised and is delivered on-time and within-budget. Attempts by IT departments to meet their diverse customers’ expectations with the limited resources available may result in the inappropriate allocation of resources to the “squeaky wheel projects” rather than projects that may have strategic impact.
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