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Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Key Factors in Establishing Successful E-Government Services

Key Factors in Establishing Successful E-Government Services
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Author(s): Khalid Soliman (Hofstra University, USA) and John F. Affisco (Hofstra University, USA)
Copyright: 2003
Pages: 2
Source title: Information Technology & Organizations: Trends, Issues, Challenges & Solutions
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59140-066-0.ch285
ISBN13: 9781616921248
EISBN13: 9781466665330

Abstract

Local, state, and federal governments around the world have realized that the Internet represents a great tool for providing government services that can significantly impact internal operations and external relationships with businesses and citizens. The literature reveals that there are three key success factors in establishing a successful e-government environment: Quality customer service as a focal point, government internal process reengineering to integrate with the front-end interface, and adoption of information technology throughout the whole process. Creating the best fit among these three factors is a basic ingredient for providing successful e-government services.

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