Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

The Knowledge Management Concept: Towards an Operational Definition

The Knowledge Management Concept: Towards an Operational Definition
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Author(s): Denise J. McManus (Wakeforest University, USA) and Charles A. Snyder (Auburn University, USA)
Copyright: 2004
Pages: 3
Source title: Innovations Through Information Technology
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59140-261-9.ch007
ISBN13: 9781616921255
EISBN13: 9781466665347


The Knowledge Management (KM) concept has received extensive exposure, especially within the last 10 years. This exposure has been postulated through topical periodicals, books, conferences and workshops in an effort to further the KM idea. Unfortunately, there are several competing concepts. There has been a pronounced “bandwagon” effect as many vendors, professional services firms, and academics have entered the field with their varying perceptions and perspectives. Thus, most of the published material remains ambiguous and provides little empirical evidence to support conclusions. This study was conducted in an effort to mitigate the confusion surrounding KM and establish a foundation upon which further research could be based. This paper discusses the methodology used and reports on the preliminary study conducted in an effort to develop an operational definition of Knowledge Management.

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