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Knowledge Process Modeling in SME and Cost-Efficient Software Support: Theoretical Framework and Empirical Studies

Knowledge Process Modeling in SME and Cost-Efficient Software Support: Theoretical Framework and Empirical Studies
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Author(s): Kerstin Fink (University of Innsbruck, Austria) and Christian Ploder (University of Innsbruck, Austria)
Copyright: 2007
Pages: 6
Source title: Managing Worldwide Operations and Communications with Information Technology
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59904-929-8.ch110
ISBN13: 9781599049298
EISBN13: 9781466665378

Abstract

In introducing Electronic Government solutions, in particular Electronic Records Management Systems (ERMS), public authorities require a comprehensive framework concept to meet the multidimensional integration need. Before the implementation of new software processes a software analysis and design should be conducted. This paper reports on our research in progress to observe the diffusion of Business Process Modeling (BPM) during Electronic Records Management projects.

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