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Lessons Learned from the Implementation of a Malaysian eGovernment Project

Lessons Learned from the Implementation of a Malaysian eGovernment Project
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Author(s): Maggie McPherson (University of Sheffield, UK) and Rahmah Ramli (University of Sheffield, UK)
Copyright: 2004
Pages: 4
Source title: Innovations Through Information Technology
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59140-261-9.ch180
ISBN13: 9781616921255
EISBN13: 9781466665347

Abstract

eGovernment is the delivery of government services and information to the public using electronic means. eGovernment, which makes use of information and communication technologies (ICTs), brings with it the promise of greater efficiency and effectiveness of public sector operations. However, behind the hi-tech glamour of these initiatives, lies a more sombre reality – numerous eGovernment projects face failure, at a high price to the respective governments, especially for those from the world’s poorer countries. This paper aims to reveal possible reasons for the delay in the implementation of one Malaysian eGovernment project and suggests Critical Success Factors that must be addressed to ensure successful implementation of similar projects in the future.

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