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Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

On-line Learning, Quality and Student Satisfaction: A Case Study

On-line Learning, Quality and Student Satisfaction: A Case Study
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Author(s): Paul Darbyshire (Victoria University, Australia)
Copyright: 2003
Pages: 4
Source title: Information Technology & Organizations: Trends, Issues, Challenges & Solutions
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59140-066-0.ch080
ISBN13: 9781616921248
EISBN13: 9781466665330


Although full degree programs have been offered in a virtual classroom environment for some time, it is really only recently that such programs are being developed en masse. As these programs begin to mature, we seem no closer to being able to answer the question as to the quality of such programs. One of the major tools for judging these and indeed many on-ground programs are student-satisfaction surveys. While many believe these unable to address the quality issue, often it is all we have. However, if the on-line programs are designed around ‘best practice’, and delivered by qualified instructors through accredited institutions, then satisfaction surveys could be indicative of ‘quality’. This paper discusses student satisfaction and program quality using an example of an on-line MSc. program as a case study.

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