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Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Managing End-User System Development: Lessons From a Case Study

Managing End-User System Development: Lessons From a Case Study
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Author(s): Murray E. Jennex (San Diego State University, USA)
Copyright: 2003
Pages: 3
Source title: Information Technology & Organizations: Trends, Issues, Challenges & Solutions
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59140-066-0.ch219
ISBN13: 9781616921248
EISBN13: 9781466665330


How much end-user computing is too much? Should end users develop systems? This paper reports on a study of the engineering organizations within an electric utility undergoing deregulation. The study was initiated when management perceived that too much engineering time was spent doing IS functions. The study found that there was significant effort being expended on system development, support, and ad hoc use. Several issues were identified affecting system development, use of programming standards, documentation, infrastructure integration, and system support.

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