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Modeling organizational Competencies for Business Process Description and Alignment

Modeling organizational Competencies for Business Process Description and Alignment
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Author(s): João Pombinho (Technical University of Lisbon, Portugal), Artur Caetano (Technical University of Lisbon, Portugal), Marielba Zacarias (Technical University of Lisbon, Portugal) and José Tribolet (Technical University of Lisbon, Portugal)
Copyright: 2007
Pages: 4
Source title: Managing Worldwide Operations and Communications with Information Technology
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59904-929-8.ch176
ISBN13: 9781599049298
EISBN13: 9781466665378

Abstract

Business activities are performed by human or automated actors. For the organization to adapt to changes it must be able to under-stand how and why actors are related to and assigned to processes. This requires a consistent representation of the services required by the organization’s processes and those provided by its actors. This paper focuses on defining the concepts that allow to structurally align human actors and business processes through the description of the organizational competencies required to perform processes’ activities. These structures are used within a marketplace-based model, supporting the management of actors and activities accord-ing to the supply and demand of competencies.

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