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A Multi-Criteria Decision Support System for Selecting Cell Phone Services

A Multi-Criteria Decision Support System for Selecting Cell Phone Services
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Author(s): André Yang (University of Lethbridge, Canada), Sajjad Zahir (University of Lethbridge, Canada) and Brian Dobing (University of Lethbridge, Canada)
Copyright: 2007
Pages: 4
Source title: Managing Worldwide Operations and Communications with Information Technology
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59904-929-8.ch236
ISBN13: 9781599049298
EISBN13: 9781466665378

Abstract

The goal of this research is to develop a Multi-Criteria Decision Support System (MCDSS) to help organizations, particularly small businesses, determine the best cell phone plans for their employees. Finding the lowest cost plan is relatively straightforward using a computer-based system; each calling pattern can be compared over all plan cost structures. To incorporate non-cost factors, a survey was conducted among small businesses to determine which they considered to be most important. These factors were then integrated into the MCDSS using the Analytic Hierarchy Process (AHP). The system allows decision makers to have different preferences for the importance of non-cost factors, different rankings for how each service provider performs on these factors, and different weightings between cost and non-cost factors overall.

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