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Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Performance Monitoring Systems for Public Sector IT Outsourcing Contracts

Performance Monitoring Systems for Public Sector IT Outsourcing Contracts
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Author(s): Brian Perrin (Curtin University of Technology, Australia) and Graham Pervan (Curtin University of Technology, Australia)
Copyright: 2004
Pages: 4
Source title: Innovations Through Information Technology
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59140-261-9.ch162
ISBN13: 9781616921255
EISBN13: 9781466665347

Abstract

This paper aims to contribute to existing literature on the factors that influence the choice of performance monitoring systems used in public sector IT outsourcing contracts and to highlight the need for further research in this area. This is achieved by discussing prior research and key factors identified and how they contribute to the development of a conceptual model. This model is reviewed against findings of a major Australian government study and a programme of research to test, refine and validate the model is proposed.

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