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Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Stakeholder Involvement in Electronic Commerce Projects: Examples from the Public Sector

Stakeholder Involvement in Electronic Commerce Projects: Examples from the Public Sector
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Author(s): Anastasia Papazafeiropoulou (Brunel University, UK)
Copyright: 2003
Pages: 4
Source title: Information Technology & Organizations: Trends, Issues, Challenges & Solutions
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59140-066-0.ch203
ISBN13: 9781616921248
EISBN13: 9781466665330


The public sector is becoming gradually an important player in the electronic commerce market, as it engages in the development of applications that offer better services to companies and citizens. At the same time, the uptake of electronic commerce practices by public sector bodies is viewed as very important for the development of global electronic commerce user communities. In this paper we examine four electronic commerce implementation cases in the public sector from a variety of national contexts. Similar to previous information systems research we note that technology alone is not sufficient for the successful implementation of complex electronic commerce applications and illustrate the influence of social interaction among entities effecting the system. We support that the managers of such applications have to consider the widest array of stakeholders in order to control the evolution of the project in the best way. The paper argues that a holistic consideration of these issues that encourages broad stakeholder involvement can support the development of electronic commerce in the public sector.

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