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Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

The State of VoIP Adoption in Contemporary Organizations

The State of VoIP Adoption in Contemporary Organizations
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Author(s): Catherine Bakes (Kent State University, USA), Kholekile Gwebu (Kent State University, USA)and David X. Zhu (Kent State University, USA)
Copyright: 2005
Pages: 4
Source title: Managing Modern Organizations Through Information Technology
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59140-822-2.ch120
ISBN13: 9781616921293
EISBN13: 9781466665354


To the best of our knowledge, this is the first study to discuss the factors influencing VoIP adoption, among different organization types at different organizational levels. Our intention is to gain a meaningful and accurate understanding of the factors that influence the adoption of VoIP and the reasons behind its rapid adoption in certain organizations. To accomplish this, a case study research approach is employed. Such an approach is ideal when a holistic, in-depth investigation is required [10]. Additionally, case study research gives researchers the opportunity to engage in theory building in areas in which there is little or no prior theory and research [2]. All three organizations which we contrast in this study have a lot to offer in terms of insights into the factors which affect the adoption of VoIP technology. Through a series of interviews with various parties, ranging from top executives who make budget and purchasing decisions to technicians who test and install the equipment, we were able to compile this study which allows for a holistic understanding of factors influencing the adoption of VoIP in different types of organizations. The remainder of the paper is presented as follows. After this introduction is a review of the existing literature on VoIP. Thereafter we outline the methodology employed in the study followed by a detailed description and analysis of the three cases. Finally we draw meaningful conclusions and lay the groundwork for future research in this area.

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