IRMA-International.org: Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Supporting Knowledge Exchange Isn’t Easy: Lessons Learned from a Case Study

Supporting Knowledge Exchange Isn’t Easy: Lessons Learned from a Case Study
View Free PDF
Author(s): Dulce T. Pumareja (University of Twente, The Netherlands), Klaas Sikkel (University of Twente, The Netherlands) and Tatyana Bondarouk (University of Twente, The Netherlands)
Copyright: 2003
Pages: 4
Source title: Information Technology & Organizations: Trends, Issues, Challenges & Solutions
Source Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59140-066-0.ch134
ISBN13: 9781616921248
EISBN13: 9781466665330

Abstract

A knowledge management system is introduced in a large insurance company. It is meant to become a virtual knowledge network for a group of insurance professionals. Despite the fact that the introduction was met with enthusiasm and user participation in the design was ensured, the system did not live up to the expectations. In this paper we investigate this failure by uncovering and analyzing the requirements engineering processes underlying the system’s conception, design and introduction. The demise of the system can be attributed to a lack of attention for the use context of the end users and a tendency in the development process to focus mostly on the technical solution instead of problem analysis.

Body Bottom